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Frequently Asked Questions

Find clear answers about deposits, transfers, recovery, and planning your Voila Health Tourism journey in Turkey.

We offer a variety of secure payment options, including bank transfer, credit/debit card, and cash payments. The available methods will be explained, as well as the payment schedule and any applicable terms, before you confirm your booking. Our goal is to make the payment process as simple and transparent as possible.
A deposit is required to secure your surgery date and reserve all the services included in your treatment plan. This may include hospital scheduling, surgeon availability, hotel accommodation, airport transfers, and other logistical arrangements. Once these services are booked on your behalf, the deposit helps ensure that everything is prepared for your arrival and treatment.
Yes, we do. Before you travel to Turkey, our medical team reviews your photos, medical history, and any relevant information you provide. This allows us to assess your suitability for the procedure and provide an initial treatment plan. If needed, a video consultation can also be arranged, so you can discuss your goals, ask questions, and receive personalized guidance before making any decisions.
Yes. We understand that arriving in a different country for medical treatment can be stressful, which is why we arrange VIP airport transfers for our patients. Depending on your package, transfers between the airport, hotel, and hospital are included. Our team coordinates your transportation schedule to ensure a smooth and comfortable experience from the moment you arrive.
Yes. Our commitment to your care continues even after you leave Turkey. We maintain regular communication during your recovery period and are available to answer questions, review progress photos, and provide guidance whenever needed. If there are any concerns after your return home, our team will work closely with you and the medical team to ensure appropriate support.
Absolutely. Many patients choose to travel with a friend, partner, or family member for additional support during their stay. We can help arrange accommodation and transportation for companions, ensuring that both you and your travel partner have a comfortable experience throughout the trip.
Before confirming any treatment, our medical team carefully reviews your medical history, current health condition, photographs, and treatment goals. In some cases, additional information or medical reports may be requested. Patient safety is always our highest priority, and recommendations are made based on professional medical assessment rather than sales considerations.
Yes. We can arrange accommodation for patients and their companions in carefully selected hotels that meet our standards for comfort, cleanliness, and convenience. The duration of accommodation will depend on your treatment plan and package.
We collaborate with modern, accredited hospitals that are equipped with advanced medical technology and experienced healthcare professionals. These facilities are designed to meet international healthcare standards and regularly treat patients from around the world. Patient safety, hygiene, and quality of care are always among our top priorities when selecting our medical partners.
Once you arrive, our team will welcome you and arrange your transfer to the hotel. According to the schedule, you will attend pre-operative consultations, medical examinations, and any necessary tests before your procedure. Your coordinator will guide you through every step of the process and ensure that you know exactly what to expect throughout your stay.
Yes. Every patient is assigned a dedicated patient coordinator who serves as the main point of contact throughout the entire journey. Your coordinator will assist with appointments, transportation, communication, scheduling, and any questions you may have before, during, and after your treatment. Having a dedicated coordinator helps ensure that your experience is smooth and stress-free.
The recommended length of stay depends on the procedure you are having, your individual recovery progress, and the surgeon's recommendations. During your consultation, we will provide a personalized treatment itinerary that outlines your expected arrival date, procedure date, follow-up appointments, and recommended departure date.
We recommend booking your treatment as early as possible, especially during busy periods when surgeon availability and hotel reservations may be limited. Booking in advance allows us to secure your preferred dates, organize all travel arrangements, and ensure that every aspect of your medical journey is carefully planned. However, if you are considering treatment on short notice, our team will do its best to accommodate your request based on availability.
No. Transparency is extremely important to us. Before you book, you will receive a detailed treatment quotation outlining the services included in your package. If any additional procedures, tests, or services become necessary, these will always be discussed with you in advance so there are no surprises.